I have integrated PagerDuty + Slack. But when incidents are created and communicated in slack channel, I was PagerDuty Message to Tag the assignee. Is such a feature already available? If so please help me with tagging assignees in slack upon the incident creation .
Thanks
Hello Niteesh,
So the Incident notification is being sent to a Group Channel, right? No, it would not tag the on call user at this time. The user would need to acknowledge the Incident, possibly via Slack. But I see value in this ask so will be raising it with the Product Team as a Feature Request.
Kind regards,
Hello,
IMHO it’s enough to send a message into a Slack channel with incident details like the assignee.
As an assignee, if I want a Slack notification for PagerDuty incidents, I would prefer to update my PagerDuty notification settings (eg: a Slack notification prior to a phone call). So the feature can be: add a Slack DM option in the user notification settings if the user has linked his/her Slack account to PagerDuty.
NB: the Slack DM may add a link to the Slack message in the channel in addition to the link to the PagerDuty WebUI.
Hope Niteesh and the PagerDuty team will find my opinion useful.
Regards,
SĂ©bastien
Hi Sebastien,
Thank you for sharing your feedback and workaround suggestion! We’ve also shared this feedback with the Product team.
I disagree with the comment that sending to a group channel is enough for this.
The purpose of using “oncall” calendars in PagerDuty is to assign a specific responsible person to the oncall assignment per the calendar. So, the most desirable integration with Slack would be to alert that currently-assigned person of incidents/events. That information about who is currently oncall resides in PD, so this Slack integration should be able to take advantage of that. The most desirable integration would be to allow the Slack notifications to be sent to a group channel, to the assignee DM, or both. We really need that.
Hey,
glad that I found this. We were looking for exactly this feature.
Our use case is the following: for low urgency issues, we don’t expect an immediate reaction, so a phone call would be too much. Since Slack is our main communication tool, it would be awesome if the person on call gets a notification from the PagerDuty Slack App for this low urgency issues. We gonna try out to have everyone in one channel, but it’s kind of annoying to have all the noise if not being on call.
Are there any updates when this feature is planned?
Best,
Nicolas